Personal
(image from: http://members.optusnet.com.au/enchilada/b3ta/domophone.jpg)
I do not usually write on a topic similar to this, but I feel that this suprising fact should be spread. Nikon has established its reputation as one of the top brand in DSLR, i personally have a Nikon D90 and enjoy it very much. But their customer support is at the opposite side of the world. Very terrible!
My battery stopped working for no reason, so I want to get it repaired. I called J & R, the dealer which I bought my camera from and they forward me to Nikon. After entering a series of numbers to request talking to a customer representative, I was put on hold. 1 minutes, 2 minutes, 5 minutes... and then 15 minutes. It was Tuesday afternoon (CT zone), and how many customers do they have to support? I waited for 5 minutes, then call again... wasted another 10 minutes on the line. Being a bit angry and suprised, I made 2 other attempts, just to receive the same result (this time I was smarter, I turn on the external speaker so that I do not have to hold the phone).
Gave up on the phone line, I decided to go for email. Turn out Nikon does not allow you to send email directly, you have to register for an account. Seems reasonable if you want to track your conversation, but the problem is that the registration function is not working. I enter my email, my name and pick a password and click "Create account". It says "Submitting..." and then redirect me to the login page. But when I enter my username and password, it says "Incorrect username/password combination or the account has been disabled", the forget password button says: "We have no record of that username". Same thing for both Chrome and Firefox. You can give it a try here: http://support.nikontech.com/app/utils/login_form/redirect/ask
Now, I totally give up. That is enough for a battery. I should have bought a new one instead of wasting my time.
